cirikej Privacy Policy

cirikej collects personal data through several channels: directly from you when you register an account, make a deposit, contact our support team, or participate in a promotion; automatically through your use of the platform (device and usage data); and from third-party identity verification and payment service providers. The categories of data we collect are set out below.

Registration & Identity Data

When you create a cirikej account, we collect your full legal name, date of birth, residential address, email address, and mobile phone number. This information is required to create and administer your account and to verify that you meet our eligibility requirements, including the mandatory minimum age of 18.

KYC Verification Documents

To comply with our Know Your Customer (KYC) obligations and to protect against fraud and money laundering, cirikej collects copies of government-issued identity documents. These may include your National Identity Card (NID), passport, or birth certificate, as well as proof of address documents such as a utility bill or bank statement, and proof of payment method ownership (for example, a screenshot of your bKash or Nagad account showing your registered name and mobile number).

Financial Transaction Data

cirikej records all deposit and withdrawal transactions associated with your account, including the payment method used (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, etc.), the transaction amount in Bangladeshi Taka (BDT), timestamps, and transaction reference numbers. We do not store full bank account numbers or mobile financial service PINs on our systems.

Gaming & Betting Activity Data

We maintain records of all gaming and betting activity conducted through your cirikej account, including games played, stakes placed, outcomes, bonus claims, and session durations. This data is used for account management, dispute resolution, responsible gaming monitoring, and the ongoing improvement of our platform.

Device & Technical Data

When you access cirikej, we automatically collect technical data including your IP address, device type, operating system, browser type and version, screen resolution, and referring URL. This data is used for security monitoring, fraud detection, and platform optimisation.

Communications Data

If you contact cirikej's customer support team by email or live chat, we retain records of those communications, including the content of messages, timestamps, and the resolution outcome. This data allows us to provide consistent, high-quality support and to maintain an audit trail for dispute resolution purposes.

Data Category	Examples	Primary Purpose
Identity	Full name, date of birth, NID, passport	Account creation, age verification, KYC
Contact	Email address, mobile number, residential address	Account management, support, notifications
Financial	Transaction amounts, payment method references	Payment processing, fraud prevention
Gaming Activity	Bets placed, games played, win/loss records	Account records, responsible gaming, disputes
Technical	IP address, device type, browser, OS	Security, fraud detection, platform improvement
Communications	Support emails, chat transcripts	Support quality, dispute resolution audit trail

cirikej processes your personal data only for specific, documented purposes and on a valid legal basis in each case. We do not use your personal data for any purpose that is incompatible with the purposes stated in this policy. The primary ways in which we use the data we collect are described below.

Account Administration

Your registration data is used to create, maintain, and administer your cirikej account. This includes processing deposits and withdrawals, communicating account-related notifications (such as KYC verification status, bonus credits, and withdrawal confirmations), and enabling you to access all platform features for which your account is eligible.

Identity & Age Verification

cirikej is committed to ensuring that all players are at least 18 years of age. We use the identity and KYC documentation you provide to verify your age and identity before processing your first withdrawal. We may also conduct periodic re-verification checks as required by our internal compliance programme. Players aged under 18 will have their accounts closed and their deposits returned; any winnings will be forfeited.

Payment Processing

Financial transaction data is used to process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, or supported Bangladeshi banks), to reconcile account balances, and to issue refunds where applicable. We share only the minimum necessary payment data with our payment processing partners, who are contractually bound to protect it.

Fraud Prevention & Platform Security

Technical and behavioural data — including IP addresses, device fingerprints, login patterns, and gaming activity — is used by cirikej's automated security systems and compliance team to detect and prevent fraudulent activity, multi-accounting, money laundering, bonus abuse, and other forms of platform misuse. Accounts identified as presenting a security risk may be suspended pending investigation.

Responsible Gaming

cirikej uses your gaming activity data — including session duration, frequency of play, deposit volumes, and loss patterns — to monitor for indicators of problem gambling. If our responsible gaming monitoring system identifies patterns of concern, a member of our team may reach out to offer support tools such as deposit limits, loss limits, or self-exclusion. You may also proactively request these tools at any time.

Marketing Communications

With your consent, cirikej may use your email address and mobile number to send you promotional communications about bonuses, new games, seasonal offers, and platform news. You may withdraw your consent for marketing communications at any time by contacting [email protected] or by using the unsubscribe mechanism in any promotional email. Withdrawal of marketing consent does not affect your ability to use the cirikej platform.

cirikej does not sell, rent, or trade your personal data to any third party for commercial gain. We share your data only in the specific circumstances described below, and only to the minimum extent necessary for the stated purpose.

Payment Service Providers

To process your deposits and withdrawals, cirikej shares the minimum necessary transaction data with your chosen payment provider (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank). These providers process your data solely for payment processing purposes and under their own applicable privacy policies and data protection obligations.

Identity Verification Partners

cirikej works with third-party KYC and identity verification service providers to assist in verifying the identity and age of players. These partners process identity documents on behalf of cirikej under strict data processing agreements and are not permitted to use your data for any purpose other than the verification service they provide to us.

Game Technology Providers

The games available on cirikej are powered by third-party game studios and technology providers, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited technical data (such as a session token or anonymised player identifier) solely for the purpose of delivering game content and recording game outcomes. They do not receive your name, NID, or payment details.

Legal & Regulatory Disclosure

cirikej may disclose your personal data to law enforcement agencies, regulatory bodies, or other government authorities if we are legally required to do so, or if we reasonably believe that disclosure is necessary to: comply with a legal obligation; protect and defend the rights or property of cirikej; prevent or investigate possible wrongdoing in connection with the platform; or protect the personal safety of players or the public.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of cirikej's business assets, your personal data may be transferred to the acquiring entity as part of the transaction. We will notify affected players of any such transfer and the applicable privacy terms prior to your data being transferred and subject to a different Privacy Policy.

cirikej uses cookies and similar tracking technologies on its platform to enable core functionality, enhance user experience, maintain security, and analyse platform usage. This section explains what cookies we use, why we use them, and how you can manage your cookie preferences.

What Are Cookies?

Cookies are small text files that are stored on your device (computer, smartphone, or tablet) when you visit a website. They allow the website to recognise your device on subsequent visits and to remember certain information about your preferences or session state. Cookies cannot execute code or deliver viruses to your device.

Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential	Maintain your login session, remember your account preferences, enable secure transactions. Cannot be disabled without breaking platform functionality.	Session / up to 30 days
Security	Detect and prevent fraudulent login attempts, identify unusual account activity, support multi-factor authentication flows.	Session / up to 7 days
Analytics	Collect anonymised usage data (page views, session durations, click paths) to help us understand how players use cirikej and improve the platform experience.	Up to 13 months
Functional	Remember your language preference, display settings, and last-visited game category so you can resume your session without re-entering preferences.	Up to 12 months

Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies at any time. Please note that disabling essential cookies will significantly impair your ability to use the cirikej platform — for example, you will not be able to remain logged in across pages. Analytics and functional cookies can be disabled without affecting core platform functionality.

Instructions for managing cookies in common browsers can be found in each browser's help documentation. cirikej does not currently respond to browser "Do Not Track" (DNT) signals, as there is no accepted universal standard for how DNT signals should be interpreted.

cirikej retains your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, and in accordance with applicable legal and regulatory retention requirements. When your data is no longer required, it is securely deleted or anonymised.

Active Accounts

While your cirikej account remains active, we retain all categories of data associated with your account, including registration data, KYC documents, transaction history, gaming activity records, and communications. This data is necessary for the ongoing administration of your account and for compliance with our legal obligations.

Closed Accounts

Following the closure of your cirikej account — whether initiated by you or by cirikej — we are required to retain certain categories of data for a defined period to comply with anti-money laundering regulations, financial record-keeping obligations, and fraud prevention requirements. As a general guide:

• Financial transaction records and KYC documents: retained for a minimum of 5 years from the date of account closure.
• Responsible gaming records (self-exclusion history, deposit limit settings, support interactions): retained for a minimum of 5 years to ensure any future re-registration requests are handled appropriately.
• General account and communications data: retained for a minimum of 3 years from account closure for dispute resolution and audit purposes.
• Marketing consent records: retained for a minimum of 3 years from the date of last consent or withdrawal of consent.

After the applicable retention period has elapsed, your data is securely and permanently deleted from cirikej's systems. Anonymised, aggregated data (from which you cannot be individually identified) may be retained indefinitely for statistical and platform improvement purposes.

cirikej takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, alteration, or disclosure. While no online platform can guarantee absolute security, cirikej maintains robust security practices consistent with industry standards for online gaming platforms.

Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser or device and cirikej's servers is encrypted using SSL/TLS protocols, ensuring that your login credentials, personal information, and payment data cannot be intercepted in transit.
• Encrypted Data Storage: Sensitive data fields — including identity document details and financial information — are stored in encrypted form within cirikej's database systems. Encryption keys are managed separately from the encrypted data.
• Access Controls: Access to personal data within cirikej's internal systems is restricted on a strict need-to-know basis. Only authorised personnel with a documented operational need may access player personal data. All internal data access is logged and audited.
• Intrusion Detection: cirikej's infrastructure is monitored continuously by automated intrusion detection systems designed to identify and alert on suspicious access patterns, login anomalies, and potential data breaches in real time.
• Secure Password Handling: Player account passwords are never stored in plain text. cirikej uses a strong one-way hashing algorithm with per-user salt to store password credentials, meaning that even cirikej staff cannot retrieve your password — only reset it.

Organisational Safeguards

• cirikej employees and contractors with access to personal data are subject to confidentiality obligations and receive regular data protection training.
• Third-party service providers who process personal data on behalf of cirikej are vetted for data security practices and are bound by data processing agreements that include security requirements.
• cirikej conducts periodic internal reviews of its data handling practices and security controls.

Your Role in Security

The security of your cirikej account also depends on the steps you take to protect it. We strongly recommend that you use a strong, unique password for your cirikej account that you do not use on any other platform, enable two-factor authentication (2FA) where available, and never share your login credentials with anyone. cirikej will never ask for your password by email, SMS, or live chat. If you suspect your account has been accessed without your authorisation, contact [email protected] immediately.

As a cirikej player, you hold a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please submit a written request to [email protected]. cirikej will acknowledge your request within 5 business days and will provide a substantive response within 30 calendar days. In complex cases, we may extend this period by up to a further 30 days, in which case we will notify you of the extension and the reason for it.

Please note that some of these rights are not absolute and may be subject to limitations where cirikej has a legal obligation to retain or process your data (for example, financial transaction records held for anti-money laundering compliance purposes). Where we are unable to fulfil a request in full, we will explain the specific reason in our response.

cirikej reserves the right to update or amend this Privacy Policy at any time. We will post the revised policy on this page with an updated effective date at the top of the document. Where changes are material — for example, where we introduce a new category of data use or a new type of third-party data sharing — we will notify registered players via the email address associated with their account prior to the change taking effect.

Your continued use of the cirikej platform following the posting of a revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with any changes to this policy, you should stop using the platform and may request closure of your account by contacting [email protected].

We encourage you to review this Privacy Policy periodically to stay informed about how cirikej protects your personal data. Previous versions of this policy are available upon request by contacting our support team.

Contact Us About Privacy

If you have any questions, concerns, or complaints about this Privacy Policy or about the way cirikej handles your personal data, please contact our support team at [email protected]. We take all privacy enquiries seriously and will respond within 5 business days. If you are not satisfied with our response, you retain the right to escalate your concern to the appropriate regulatory authority in your jurisdiction.